Caring for Our Children (CFOC)

Chapter 1: Staffing

1.8 Human Resource Management

1.8.2 Evaluation

1.8.2.5: Handling Complaints About Caregivers/Teachers


When complaints are made to licensing or referral agencies about caregivers/teachers, the caregivers/teachers should receive formal notice of the complaint and the resulting action, if any. Caregivers/teachers should maintain records of such complaints, post substantiated complaints with correction action, make them available to parents/guardians on request, and post a notice of how to contact the state agency responsible for maintaining complaint records.
RATIONALE
Parents/guardians seeking child care should know if previous complaints have been made, particularly if the complaint is substantiated. This information should be easily accessible to the parents/guardians. Parents/guardians can then evaluate whether or not the complaint is valid, and whether the complaint has been adequately addressed and necessary changes have been made.
COMMENTS
This policy requires program development by licensing agencies.
TYPE OF FACILITY
Center, Early Head Start, Head Start, Large Family Child Care Home, Small Family Child Care Home