Chapter 1: Staffing
1.8 Human Resource Management
188.8.131.52: Handling Complaints About Caregivers/Teachers
When complaints are made to licensing or referral agencies about caregivers/teachers, the caregivers/teachers should receive formal notice of the complaint and the resulting action, if any. Caregivers/teachers should maintain records of such complaints, post substantiated complaints with correction action, make them available to parents/guardians on request, and post a notice of how to contact the state agency responsible for maintaining complaint records.