The following is a list of frequently asked questions regarding our Web site. Frequent updates are made to browsing software by the manufacturer. Although every attempt was made by us to accommodate a wide variety of software versions it is highly recommended that you update your browsing software to the latest version. Update information can be found in the "Help" menu of your browser. If there is a question you feel should be added to, or is not answered in, this list please feel free to e-mail or call us at 1-800-598-5437.
- Finding a Web Page
- Printing Problems
- Problems Viewing a Web Page
- Adobe/PDF Questions
- Display Problems
Finding a Web page
If you are looking for a specific topic we encourage you to use the "Search" feature at the top-left of the page. If you are still having difficulty finding the resource you require, or if you have any other child care related questions, please do not hesitate to e-mail us at info@nrckids.org or call 1-800-598-KIDS (5437) and we will assist you in your search.
Printing Problems
Why is part of the page cut off?
We developed this Web site to use default browser margins (.75 inches). If the page is cut off then most likely your margins are larger than this.
To change your margins in Microsoft Internet Explorer follow these steps:
- Click on the "File" menu
- Select "Page Setup..."
- Change the left and right margins to "0.75" and click "OK"
- Click on the "File" menu
- Select "Page setup..."
- Click on the "Margins & Header/Footer" tab
- Change the left and right margins to "0.5" and click "OK"
No. We realize the navigational menu bar is quite large but necessary to maintain navigational simplicity. If you would like to print any of our Web pages we recommend you turn off your background color printing option to save toner or ink, this will eliminate the colored portion of the navigation menu.
To do this in Microsoft Internet Explorer follow these steps:
- Click on the "Tools" menu
- Select "Internet Options..."
- Click on the "Advanced" tab
- Scroll down the list until you see "Printing"
- Uncheck "Print background colors and images"
- Click on the "File" menu
- Select "Page setup..."
- Uncheck "Print Background (colors & images)"
When I click on a link it changes color but nothing happens
You may have pop-up blocking software installed/enabled. Many of our resources open in new windows for easy reference. Try holding down the control button while clicking on the link. If this doesn't work consult your browser's documentation to find out how to allow pop-ups from user specified sites.
Adobe/PDF Questions
Why do you use PDF's??
Due to the complexity and considerable size of our publications we needed a tool that would allow us to publish information to the Web efficiently. Portable Document Format (PDF) is currently the best way to accomplish this. You may download a free Adobe Acrobat PDF reader at the following link.
Adobe Acrobat Reader
How can I print two pages of a book on one side of a sheet of paper?
With Stepping Stones to Using Caring for Our Children, 2nd Ed. it has come to our attention that many users want to print their own copy at the original 8.5" x 5.5" size.
With the document open in Acrobat Reader follow these steps:
- Click on the "File" menu
- Select "Print"
- Click on "Properties"
- Next to the "Pages per sheet" option select "2" and click "OK"(Please note: there is no need to change the page orientation to landscape for this)
Display Problems
Why is your Web page off center?
With the complex HTML structure of our Web site it is inevitable that random errors in the way pages are loaded will occur. If this should happen simply press the "Refresh" button at the top of your browser.
Why is your Web page so large/small?
In order to provide a common interface for a wide range of users it was necessary to program our Web site around the default screen resolution of 800 x 600 pixels. If you cannot see the entire width of the page on the screen we recommend you adjust your display setting using the following steps:
- Minimize all of your open windows by clicking on the dashed box at the top right of your screen
- Right-click anywhere on your desktop
- Select "Properties" from the menu that appears
- Click on the "Settings" tab
- Move the "Screen Area" slider to the right until 800 x 600 is displayed
- Click on "Apply"
- A window will pop-up, click on "OK"
- Your screen area will change. If you are satisfied with these settings click "Yes" on the window that appears. If your screen goes blank or is undecipherable wait fifteen seconds and it will automatically return to its original resolution.
- Click on "OK" and return to viewing our site